Recoz Feedback
A customer feedback platform built to help businesses collect responses through public surveys, measure NPS, CSAT, and CES, analyze customer sentiment and recurring topics, and manage feedback through a simple closed-loop workflow.
THE PROBLEM
Customer feedback is often scattered across forms, messages, and disconnected workflows, making it difficult for businesses to understand customer experience and act on recurring issues. The core challenge was creating one streamlined system that could collect feedback, measure experience, surface meaningful patterns, and track issues through resolution.
APPROACH & ARCHITECTURE
Engineered a modular MERN application where businesses can create dynamic feedback surveys, publish them through shareable links, QR codes, and website widgets, collect responses without requiring customer accounts, and manage resulting feedback through metrics, text analysis, status tracking, and follow-up workflows.
Recoz Feedback Survey Builder & Response Management
Recoz Feedback Survey Builder & Response Management
Strengthened full-stack product engineering skills across authentication, REST API architecture, dynamic survey systems, MongoDB data modeling, customer feedback analytics, responsive UX, and organization-scoped application design.